Privacy Policy

1. Information We Collect

a) Information you provide to us

When you submit an enquiry through our contact form or "Enquire" buttons, we collect the information you provide, which may include your name, email address, phone number, requested quantity, subject, and message content. We use this information solely to respond to your enquiry and provide you with pricing, product information, or quotations.

b) Information collected automatically

Like most websites, our server automatically logs standard technical information when you visit, such as your browser type, approximate location (via IP address), device information, referring page, and the pages you view. We use essential cookies (for example, to maintain your session and protect forms from cross-site request forgery) required for the website to function correctly. We do not currently use third-party advertising or analytics cookies to track you across other websites.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries, quotation requests, and customer support questions
• Process and fulfil bulk/wholesale orders you place with us
• Improve our website, product catalog, and services
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with our legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Store and Protect Your Information

Enquiry information is stored securely on our servers and is accessible only to authorized staff who need it to respond to your request or fulfil your order. We apply reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We may share your information with:

• Employees or contractors who need it to process your order or enquiry
• Service providers who help us operate the website (e.g. email/hosting providers), under confidentiality obligations
• Authorities, where required by law, regulation, or legal process

5. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at info@umdaenterprises.com.

6. Data Retention

We retain enquiry and order information for as long as necessary to fulfil the purposes described in this policy, maintain business records, and comply with legal, accounting, or reporting requirements.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.

8. Children's Privacy

Our website is intended for business use and is not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@umdaenterprises.com.